Support
Write to us at support@nuta.chat. We answer in English and Russian, usually within 2 business days.
To help us answer faster, include:
- the email, phone number or sign-in method (Apple, Google) linked to your account, if any;
- your device model and the app version;
- what happened, and a screenshot if possible.
- Reports about content, deepfakes or abuse: abuse@nuta.chat
- Privacy requests: privacy@nuta.chat
- Legal and copyright notices: legal@nuta.chat
Frequently asked questions
Do I need to create an account?
No. The app signs you in anonymously so you can try it right away. To keep your results, balance and subscription when you change phones, link Sign in with Apple, Google, a phone number or an email in Profile.
What are units?
Units are how NutaChat measures usage. Each generation shows its cost in units before you confirm it; the cost depends on the model and the settings you choose. Units come with your plan each period, from unit packs, and from occasional free grants.
Why did a generation fail, and did I lose units?
Sometimes a model is busy or returns an error. In that case the units are returned to your balance automatically. You can check every charge and return in the unit history in Profile.
Why was my request rejected?
Our automatic checks reject requests that look like they break the Content Policy, and no units are charged. Checks sometimes react to harmless words; try rephrasing. If you think a decision is wrong, see Appeals.
How long are my results stored?
Results are stored for 30 days on the Free plan and for 365 days on paid plans. Save anything you want to keep to your device.
How do I restore my purchases on a new device?
Sign in with the same account you linked before, then tap “Restore purchases” on the purchase screen or in Profile. Use the same Apple ID or Google account that made the purchase.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → NutaChat. On Android: Google Play → Payments & subscriptions → Subscriptions → NutaChat. Details are on Subscriptions & Refunds.
How do I get a refund?
App Store purchases are refunded by Apple, and Google Play purchases by Google. See Refunds.
How does “Me in style” use my face?
You upload up to five selfies, and we build a face profile used only for your own generations. You can delete it any time in Profile; unused profiles are deleted automatically after 90 days. Only use your own face, or the face of someone who has agreed. Details are in the Privacy Policy.
How do I report a result?
Open the result and tap More → Report. The result is hidden immediately and our team reviews the report.
How do I delete my account?
In the app: Profile → Delete account. The account closes immediately, face profiles and voices are deleted right away, and all other data within 30 days. See Delete account.
Which devices are supported?
iPhone with iOS 16 or later, and Android 8.0 or later.