Delete your NutaChat account
NutaChat is developed by Revstream LLC, a limited liability company registered in the Republic of Armenia. You can delete your account and the data linked to it at any time, in the app or by email. This works for anonymous accounts too.
1. Delete in the app (fastest)
- Open NutaChat and go to Profile.
- Tap Delete account.
- Read what will be deleted and confirm.
The account closes immediately and you are signed out on this device.
2. Request deletion by email
If you no longer have the app, email privacy@nuta.chat with the subject “Delete my account” from the email address linked to your account, or tell us the phone number, Apple or Google account linked to it. We may ask you to confirm that the account is yours. We process verified requests within 30 days and confirm by email.
If you used NutaChat only with anonymous sign-in and never linked an email, phone, Apple or Google account, we cannot identify your account from an email. Please delete it in the app. Anonymous accounts that are never used again are not linked to your identity.
3. Cancel your subscription first
Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store settings to stop future charges; see How to cancel. Unused units and the remaining subscription period are lost when the account is deleted.
4. What is deleted and when
| Data | What happens |
|---|---|
| Face profiles (selfies, face crops, face templates) and custom voices (recordings) | Deleted immediately |
| Access to the account | Closed immediately; the account cannot be restored |
| Push notification tokens | Disabled immediately, deleted within 30 days |
| Generated results, uploads, files, chat threads, unit balance, consents, device links, profile data (email, phone, country, language) | Deleted within 30 days |
| Sign-in record with Google Firebase | Deleted by the app on your device when you confirm; for email requests, deleted by us within 30 days |
| Storage copies and database backups | Overwritten within a further 30 days |
5. What we keep, and why
We keep a small amount of data after deletion, no longer linked to your account:
- Purchase and payment records and the unit ledger (amounts, dates, products, transaction IDs): as long as tax and accounting law requires, generally up to 7 years.
- Fraud-prevention records (device ID, IP address and country for free unit grants and account merges): up to 400 days, so that deleting and re-creating accounts cannot be used to collect free units again.
- Content reports and moderation decisions: as long as needed to enforce our rules and handle legal claims.
- Usage statistics without your user ID.
We may also keep specific data longer if the law requires it or it is needed for an open legal matter, such as a report to authorities about child sexual abuse material.
A voice model created for a singing voice at our provider Suno cannot currently be deleted through the provider; we delete its identifier so it can no longer be used. See the Privacy Policy.
6. Deleting some data without deleting the account
- Results, files and chat threads: delete them in the app.
- Face profiles: Profile → face profiles → delete.
- Voices: My voices → delete.
- Consents: withdraw them in Profile.
Questions: privacy@nuta.chat.